FAQ / Emergency Resources
Starting therapy can come with questions.
We’re here to help.
Below are answers to common questions about services, scheduling, payment, and what to expect.
Do you accept insurance?
Rise Phoenix Mental Health Counseling is currently operating as a private pay practice while completing the insurance credentialing process.
We anticipate accepting select insurance plans in the future. Please contact us for the most current updates.
What are your fees?
Session rates may vary depending on service type and length of session.
Please contact us directly for current private pay rates, consultation options, and workshop pricing.
What ages do you work with?
We work with:
Adolescents (Ages 13-17) Adults (Ages 18+) Families Parents / Caregivers
Please contact us if you have questions about whether services are a good fit for your needs.
What issues do you help with?
We commonly support clients experiencing:
Do you offer virtual sessions?
Yes, virtual/telehealth sessions may be available depending on location, needs, and service type.
Please contact us for availability.
How long are sessions?
Most counseling sessions are approximately:
55 minutes 90 minutes
Session length depends on service type and treatment needs.
Is therapy confidential?
Yes. Confidentiality is an important part of the counseling relationship and is protected by law, with certain legal and safety-related exceptions that will be reviewed during intake.
How do I know if therapy is right for me or my child?
Therapy can be helpful when emotions, behaviors, stress, relationships, or life circumstances begin interfering with daily functioning or overall well-being.
You do not need to wait for things to become overwhelming before seeking support.
What can I expect in the first session?
Your first session is focused on understanding your concerns, goals, history, and what support would be most helpful moving forward.
It is also an opportunity to ask questions and determine whether the practice feels like a good fit for you.
Do you offer workshops or trainings?
Yes. Rise Phoenix Mental Health Counseling offers skill-based workshops and trainings for schools, churches, community agencies, nonprofit organizations, and businesses.
Topics may include emotional wellness, communication, conflict resolution, youth development, stress management, and team resilience.
How Do I Get Started?
Getting started is simple. Reach out through our contact form, phone, or email to request a consultation or schedule an appointment.
Still Have Questions?
We’d be happy to help. Please contact Rise Phoenix Mental Health Counseling and we’ll guide you through the next steps.
Reach Out to UsEmergency Crisis Resources
If you or someone you know requires immediate/emergency care, the following resources are available:
LIFELINE
Providing immediate/emergency care at any time.
National Suicide Prevention Lifeline
24/7, free and confidential support for people in distress.
Rochester Community Mobile Crisis Team
via Strong Behavioral Health
The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert individuals and families from the county’s psychiatric emergency departments who are not at risk of harming themselves or others. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers.
To access services directly:
Behavioral Health Access and Crisis Center
via Rochester Regional Health
Available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.
Open Access Clinic
via Delphi Rise
Operates 24/7 and provides Substance Use evaluations and makes a referral for the appropriate level of care which may include detoxification, inpatient, and outpatient care. Delphi will coordinate transportation to treatment facilities as needed. This program serves persons ages 12 and older.
Emergency Departments
Rochester General Hospital Emergency Department
1425 Portland Avenue
Rochester NY, 14620
Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
Live Chat/Text Services
Local - 211 Crisis Live Chat
Available 8am – 11pm DAILY
National - 24/7 Crisis Text Line
Text any keyword to 741741 for immediate support